Some of my favorites - Scroll down to see more
The Art of the First Impression
This is a piece I did for my own company.
Help For New Hires
I've written for Field Service Digital for several years now. This is one of my most recent.
The Money Shot
My favorite freelance job to date. I interviewed Richard Shoup, the father of computer animation.
Mobile Services Roll-out
An article for Panasonic, USA on the difficulties of introducing new technologies to employees.
Are Customers our Friends?
One of my first for FSD.
Company Culture
Written for the human resources site "Rework".
Links To several of my past and present works
Field Service Digital
- Ease New-Hire Techs Into the Field By Stopping Bad Habits Before They Develop
- Help New Service Techs Handle the Freedom of Solo Field Work
- Reporting Gone Awry: Can Service Firms Be Too Analytical?
- Face-to-face Vs. Virtual Meetings: What's Your Preference?
- When Number Lie: Getting Real About Metrics
- Designing the Ultimate Machine Service Log: 3 is the Magic Number
- The Write Stuff: Four Steps to Ensuring Accurate Machine Service Logs
- E-Doc Evolution: How Smart Documentation is Revolutionizing Field Service
- Mentoring: The Forgotten Side of Training
- Does Your Field Service Operation Need a Tuneup?
- Avoiding the Pitfalls of Dynamic Dispatch
- The Internet of Things: A Field Service Tech's View
- Let Your Techs Blow Off Steam - Without Blowing a Gasket
- Stoking a Healthy Competitive Spirit Among Your Employees
- Dealt a Screwball Management Directive? Shield Your Techs
- Why Your Techs Complain - And Why That's a Good Thing
- Tune Out the Technological Distraction Factory
- The Big Switch - How to Prepare Your Techs for Dynamic Scheduling
- 3 Mistakes That Will Screw Up Your New technology Investment
- Helping Techs Battle the Daily Grind Blues
- What Do Your Techs Really Think About New Technology?
- The Art of Managing a Dysfunctional Team
- How Simple Music Apps Can Help Techs Fight Stress
- The Pros and Cons of Maintaining a Corporate Fleet
- True Leaders Don't Forget the Human Factor
- Avoid Bad Survey Blues: Re-Thinking The Customer Satisfaction Survey
- The Trouble With Recognition Programs
- Avoiding the Pitfalls of Merit-Based Pay Incentives
- Think Twice Before Sending a Text You Can't Take Back
- Have an Irate Customer on Your Hands? 3 Tips to Clean Up the Mess
- Do You Work in Field Service? Welcome to Sales
- Are Your Techs Due for a Re-Education in Customer Relations?
- Manager or Micro-manager? Adopt New Technology Without Destroying Morale
- Don't Blur the Line Between Customer and Friend
The Xerox Corporation
Cornerstone/Rework
Simpro and Coresystems
Simpro is an Australian Field Service Software company that I wrote for almost as much as FSD. They used my blogs to generate interest in their US division and were successful in establishing a foothold in the US. Unfortunately, when they became Simpro USA, they stopped using my services and deleted all of my work. Coresystems is now a part of SAP and they have also wiped my writings off of their server.
Field Service Fall
The strength of my writing led to the most terrifying 20 minutes of my life. I was asked to be a featured speaker at 'Field Service Fall', a conference of field service titans held in Fort Lauderdale, Fl. in September of 2016. I discovered that delivery when speaking publicly is more important than content.